Terms and Conditions
Prices are not guaranteed until the tickets are issued. Flight tickets are non-changeable, non-refundable. (Terms and Conditions apply)
Acceptance of Terms and Conditions
By booking a Tour, Flight, Accommodation, Travel Advice, or any service with our company, you are agreeing to accept our Terms & Conditions. Please make sure you have reviewed them. The company reserves the right to change these terms and conditions at any time without prior notice. When you receive your tickets, you must check them carefully and notify us immediately if you think any details are inaccurate/incomplete. We are not liable to you for any problems which arise if you do not advise us for any change as mentioned on invoice. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.
Visa and Passport
Please make sure you have consulted with the Embassy regarding any VISA or PASSPORT issues. Requirements may change and you should check for up-to-date Terms & Conditions in good time before departure. Passports need to be valid for a minimum 6 months before the date of your return journey and please check if you are holding valid visa for the destination.
For Cancellation or Refund after issuing the tickets, we’ll consult with the airlines only upon your request, if those tickets will be changeable /refundable. We will get back to you within 48hours. Your ticket’s refund amount will be declared according to the airline’s instructions (if applicable) after deduction of Administration Fee per passenger.
SAFI Excluded Airlines
The following airlines are not covered by Schedule Airline Failure Insurance (SAFI) - Air Nigeria, LAB Airlines, Sky Europe, Nordic Airways, Caribair Airline, Air Jamaica, Air Comet, Olympic Airlines, Frontier, Silverjet, ZOOM, Air Senegal, Cabo Verde Airline, OZ Jet, Aviacsa, Bellview, My Air, KD Avia, Air Slovakia, and Ghana Airways. We do not accept responsibility for any financial loss should the airline fail to operate. Passengers choosing to fly on these airlines accept full responsibility for any financial loss if the airline fails to operate and it is highly recommended that separate travel insurance is taken out in the event that the Airline fails.
Check in Times
Due to security measures, we currently recommend 3 hours for Intercontinental flights and 2 hours for European and Domestic flights. Check-in will normally close 1 hour before scheduled departure so please keep sufficient time to get to the airport. We advise you to reconfirm your flight 72 hours prior to departure.
The Company strongly recommend that the Client takes out adequate insurance. The Client is hereby recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of the cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
If you haven’t already done so, please let us know and we will send the request through to the airline, but remember meal requests are not guaranteed, but the airline will make every effort to meet your request.
Special Request And Medical Problems
if you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
We advise you to consult with the airline about Baggage Allowance before departure.
Your Financial Protection
ATOL is a protection scheme for Air Holidays and Flights managed by the Civil Aviation Authority (CAA). All tour operators and travel firms selling Air Holiday Packages and Flights in UK are required by law to hold a license called an Air Travel Organizer’s License (ATOL).
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This is your financially protection, where you can get information on what this means for you and who to contact if things go wrong."
If you would like to verify our ATOL Number is (10416), you may check on the ATOL website www.caa.co.uk/ATOL.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier is able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
This document is a receipt issued for your financial protection. Full details of your booking will be shown in the ATOL holder`s confirmation invoice, a copy of which will be sent to you as soon as we receive it. Your booking is subject to ATOL holder`s term and conditions.
Additional Terms & Conditions for Hajj & Umrah Customers Only.
English Law and Jurisdiction Applies
This Agreement/Contract between the client and the company will fall under English law and Jurisdiction for the arrangement of the travel and accommodation. Issues within the Kingdom of Saudi Arabia will fall under the Saudi Law and Jurisdiction between the client and the service provider in the Kingdom of Saudi Arabia.
All Passports should be with us as per the agent’s guidance at least 4 weeks prior to departure along with complete Umrah Visa forms (which can be obtained from our website) and 2 passport size photographs. Passports must be valid for 6 months from the date of departure. Ideally your passport should have eight months validity.
Once we have received your Passports/Travel documents, we will upload them on to our Umrah System. Once this has been done, it may take up to a week to retrieve an E-number, only then can we submit passports into the Saudi Embassy.
Processing time for Visa at Saudi Embassy can take 2-3 weeks in some cases. During this time, if Passports are misplaced in the Embassy, 7 Continents Travel Ltd is Not Responsible.
In case the traveller is not a British passport holder, he has to provide Travel Documents, Biometric Card, Proof of Residence and Expiry Date of his current Visa (should be valid for a minimum of 6 months from the date of departure).
If anyone has a non-Muslim name, he/she should submit a certificate from a mosque or an Islamic centre confirming that the applicant is a Muslim, along with the Visa Application.
Mahram Regulation Applies
Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children.
If a woman is 45 years old or older, she is allowed to go without a Mahram with an organized group or family and submits a notarized No Objection Certificate from her Mahram.
If the applicant is not a national of the country he/she is applying from, a valid residency permit must be submitted with the application.
Once you received all your documentation you will be given contact numbers for Saudi Arabia. Please note everything is subject to availability and Terms and conditions. 7-Continents Travel Ltd has the right to refuse service at any given time without notice. We will try our best to meet your needs and requirements if brought to our attention at the time of booking. If for some reason, we can’t offer you what we have agreed upon then an alternative option will be made available to you.
For Group Bookings, please be aware that tickets can be issued at any time as the Airline sets deadlines.
Health and Vaccination
You must ensure that you have fully complied with any Pilgrimage health requirements, such as vaccination.
All incoming travellers performing Umrah or Hajj are required to attach a certificate of vaccination with their passports against MENINGOCOCCAL MENINGITIS issued no more than 3 years and no less than 10 days before arrival in Saudi Arabia. The responsible authorities in the visitor’s country of origin should ensure that adults and children over the age of 2 years are given the specified dosage of vaccine.
For cancellation or for refund after issuing Umrah package flight tickets, hotel and transport vouchers, we’ll consult with the airlines only upon your request, if those flight tickets will be changeable /refundable. We will get back to you within 48hours. Your ticket’s refund amount will be declared according to the airline’s instructions (if applicable) after deduction of Administration Fee per passenger. And all other vouchers are Non-Refundable. The customer will be liable to pay any fare difference, if any.
Company holds the right to provide alternate option of hotels in case the agreed option cannot be arranged. We also reserve the right to change hotel prices until full payment or at any time before you book.
Host Country Policy
You must behave at all times in line with local customs and abide by the laws of the host country. You are responsible for your actions; we will not be able to assist you if you knowingly or not knowingly violate local custom. Your only support will come from the British Embassy or your travel insurance provider.
We are unable to accept liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill their obligation of the contract. We will assist the operator in finding alternative aircraft. It is essential that you have sufficient travel insurance to cover this unfortunate eventuality.
We take great care to ensure that all the information given to you is correct and accurate but we cannot guarantee its true accuracy because the information is coming from a third party and we reserve the right to change the information including these terms and conditions at any time without notice. It is your responsibility to check these terms and conditions for any changes. 7-continents Travel has ensured that all representatives, agents, tour operator and services employed from suppliers are reputable. However, the company does not have direct control over these organisations and shall not be held responsible for any miss-services, omissions or blunders by them or their employees. The Client accepts that the booking is subject to the terms and conditions of such firms, companies or persons and shall provide services to the Company and the Client.
If there is a cancellation or any change in the schedule by the Company/Supplier due to by war, riots, civil commotion, strikes, disasters, terrorist act, events of nature, act of God, technical problems with transportation or other events outside Company’s control then the Company shall not be held responsible in any way.
It is important to that that all personal baggage, including personal articles, medicines, mobiles phones and any other items carried with you during the trip, are at all times and under all circumstances "at owners risk". The company will not be responsible if the Client fails to carry passports, Visas or other necessary documents required for travelling with himself/herself.
Because of the nature of Hajj & Umrah and bulk of pilgrims travelling from around the world, there is a chance of catching viruses and airborne diseases, therefore it is your own responsibility for your well-being at all times, and the company shall not be held responsible for any personal accidents, illness, and death during your travel and during the pilgrim, or any medical reason. We strongly advise you have suitable travel insurance cover for your journey and stay. For Health & Safety in the Kingdom of Saudi Arabia, local rules and compliance will supersede any standard that is represented or relied upon in UK.
The company does not warranty in any way for flights for Umrah and Hajj not having enough time to offer 40 Salah in Madina. It is important to note that all hotels’ star rating are according to Saudi Arabian standards and some hotels’ rooms may change from 3/5 to 5/7 people. During Hajj & Umrah journey, the unexpected is often the norm.
In spite of very careful planning, the Hajj/Umrah journey can never be taken for like a normal holiday expected in UK. The Pilgrims and Umrah Travelers wish it to be pleasant and a once in a lifetime experience, But a huge number of people from around the world with diverse life styles are likely to impact on your holy tour, the Company shall not be held responsible for this experience. No expressive or implied, is made by us or by any person as to the accuracy, completeness or fairness of the services at KSA. Any opinions and estimates presented reflect our knowledge at this date and are subject to change without notice.
Transportation is a third party service. Therefore, the timing, quality of the transport, duration of the journey and the facilities on the transport may differ to that from a standard transport in UK. The company will not be held responsible in any shape or form.